WiFi pod won’t connect after new hub 5 installed

[andrew1965golf]

Hi, I am having the same issue after installing a new hub 5 yesterday and my WiFi pod for the hub 3 won’t connect. Can you help please?

[MOD EDIT: Post split to create own thread]

[Daniel_Et]

Hi @andrew1965golf 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issue you're experiencing 😔

How have things been since you posted? Has there been any change in the situation?

Help and support on our intelligent WiFi Pods can be found here. If you're a WiFi Max customer, we'd suggest downloading the Virgin Media Connect app to get the most out of your Pods.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[andrew1965golf]

Hi Daniel, no change. Still won’t connect. 

[Beth_G]

Hi andrew1965golf,

Sorry to hear that - it sounds like your Pods are still paired to your old Hub, so we will need to re-pair your Pods to your new Hub from our end. 

I'll drop you a PM so I can take your details and get this sorted for you.