Forum Discussion

Laura351's avatar
Laura351
Joining in
2 years ago
Solved

WiFi dropping

I have a hub4. I cannot connect to it via IP. I get the sign in screen, I put in the correct password and then the screen goes blank and then times out. Have not managed to get logged into it since S...
  • FlockWallpaper's avatar
    FlockWallpaper
    2 years ago

    Realistically, there is nothing more you can do, you have reset it fully and the problem still remains. That would strongly indicate that the hub is faulty and you may have to insist that it be replaced to the tech who comes tomorrow.

    You can, sort of, connect on its IP address to the point to getting a login prompt, the fact that it keels over after that, again suggests that the hub has a hardware fault. 

    Whatever happens, when the tech turns up do not be fobbed off with any sort of, ‘well you have an internet connection so the hub is fine’ excuse, it needs replacing.

Laura351's avatar
Laura351
Joining in
2 years ago

Any one have any ideas what to do?

FlockWallpaper's avatar
FlockWallpaper
Up to speed
2 years ago

Realistically, there is nothing more you can do, you have reset it fully and the problem still remains. That would strongly indicate that the hub is faulty and you may have to insist that it be replaced to the tech who comes tomorrow.

You can, sort of, connect on its IP address to the point to getting a login prompt, the fact that it keels over after that, again suggests that the hub has a hardware fault. 

Whatever happens, when the tech turns up do not be fobbed off with any sort of, ‘well you have an internet connection so the hub is fine’ excuse, it needs replacing.