mathewxharvey
11 months agoJoining in
WiFi Pods
Does anyone know how to order a WiFi Pod, I have two rooms with no connection, scanned with the app and no option to order pods. Tried to ring but impossible to get through.
Thanks
Does anyone know how to order a WiFi Pod, I have two rooms with no connection, scanned with the app and no option to order pods. Tried to ring but impossible to get through.
Thanks
Was just about to post the very same! I am also in a similar situation.
All the advice on here (and on the VM website) says that the app will let you order if you get below 30Mbps in any room, however I don鈥檛 know what app is being used because it鈥檚 clearly not VM Connect! There is literally nothing about it.
Please, please send a pod in this direction, thank you 馃檹
Hi there mathewxharvey
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear you are facing issues with your signal and thank you for trying the test via the App. Can I just make sure, are you scanning the rooms by following these steps:
路 Tap Start the scan
路 Then Start the scan again
路 While connect to WiFi, Tap I鈥檓 ready
路 Wait 2 mintues for Scan
路 Scan complete, Tap continue
路 Tap Add a room, Tap the room you're in
路 Start the Scan (do this in every room)
路 Scan complete
路 Tap Optimise WiFi now if an option
路 If so, Tap Optimise
路 Optimisation complete, Tap Rescan room,
路 Tap Start Scan
路 Tap Order a WiFi Booster if an option
Hi Ashleigh,
I have scanned both rooms multiple times and the option doesn't come up.
Thanks
Thanks for trying mathewxharvey,
So I can take a closer look at this for you, I've popped you over a private message to get a few more details from you.
Alex_Rm
Can you assist Ashley or provide a contact who can.
Thanks