WiFi Pods

[mathewxharvey]

Does anyone know how to order a WiFi Pod, I have two rooms with no connection, scanned with the app and no option to order pods. Tried to ring but impossible to get through.

Thanks

[CraigyJ]

Was just about to post the very same! I am also in a similar situation.

All the advice on here (and on the VM website) says that the app will let you order if you get below 30Mbps in any room, however I don’t know what app is being used because it’s clearly not VM Connect! There is literally nothing about it.

Please, please send a pod in this direction, thank you 🙏 

[Ashleigh_C]

Hi there @mathewxharvey 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear you are facing issues with your signal and thank you for trying the test via the App. Can I just make sure, are you scanning the rooms by following these steps:

·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option
 

[mathewxharvey]

Hi Ashleigh,

I have scanned both rooms multiple times and the option doesn't come up.

Thanks

[mathewxharvey]

Can you assist Ashley or provide a contact who can.

Thanks

[Alex_RM]

Thanks for trying mathewxharvey,

So I can take a closer look at this for you, I've popped you over a private message to get a few more details from you.

Alex_Rm