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What is best way to get engineer to move virgin router?

Esaelias
Joining in

on ‎15-03-2024 01:00

Hello, I heard an engineer can move the router for 25 pounds. Is this true? Currently it's in the living room. Can an engineer move this to the laundry room?

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎15-03-2024 02:36

Yes.. its £25 for any "non fault" call out Tech visit.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Esaelias
Joining in
In response to jbrennand

on ‎15-03-2024 03:03

Does this mean in the visit they will move the router for 25 or are you saying they charge 25 just to  visit

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japitts
Very Insightful Person
Very Insightful Person

on ‎15-03-2024 08:42

£25 covers all parts & labour required in whatever is needed

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team

on ‎18-03-2024 14:57

Hello Esaelias.

Thanks for your post regarding the relocation of your hub.

We can arrange this here for you, Saves you having to call in if you are busy.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L
 

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