Websites being blocked but childsafe and virusafe turned off

[clareherbinator]

Hoping someone can help me. 

To my knowledge I haven't changed any settings recently regarding our internet however I am having issues accessing some websites (several that are related to my work) and even some links to google that I tried opening.

I have made sure that virus safe and child safe settings are turned off but I still am having the same problems.  

Any advice?

[clareherbinator]

This is the privacy message that I am getting:

Your connection is not private

Attackers might be trying to steal your information from form.jotform.com (for example, passwords, messages or credit cards). Learn more

NET::ERR_CERT_COMMON_NAME_INVALID

This server could not prove that it is form.jotform.com; its security certificate is from *.prod.lg.securingsam.com. This may be caused by a misconfiguration or an attacker intercepting your connection.

[legacy1]

is your date and time correct on device?

[clareherbinator]

yes no issues there.  I can't access on my phone or laptop connected to VM hub but if I used data rather than wifi on phone, then everything is fine.

[legacy1]

I'm guess there are many servers for this site by the route you get too it and the certificate to the server your going too has not been updated

I get to form.jotform.com fine

tracert form.jotform.com

Tracing route to go.lb.jotform.com [35.201.118.58]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 10.112.32.133
2 8 ms 9 ms 7 ms basl-core-2a-ae63-650.network.virginmedia.net [80.1.81.177]
3 * * * Request timed out.
4 14 ms 9 ms 11 ms eislou2-ic-4-ae0-0.network.virginmedia.net [62.254.59.130]
5 17 ms 14 ms 14 ms host-213-104-85.166.not-set-yet.virginmedia.net.85.104.213.in-addr.arpa [213.104.85.166]
6 12 ms 16 ms 11 ms 216.239.62.75
7 11 ms 11 ms 11 ms 172.253.66.89
8 18 ms 17 ms 16 ms 58.118.201.35.bc.googleusercontent.com [35.201.118.58]

Trace complete.

[Client62]

form.jotform.com works fine for us, we have Virus Safe ON & Child Safe OFF

[Alex_RM]

Hi clareherbinator,

Thanks for posting and welcome to our community 😊

Sorry to see you're having some issues accessing some websites. Can you confirm if you're tried accessing in Incognito mode, and whether that makes any difference?

Alex_Rm