Website blocking

[Tweds]

Hey wondered if anyone could help as Ive spoke to virgin and there tech team thay seem to be scratching there heads, recently playstation.com and a few other websites are getting access denied so I can't sign into my psn, we safe is not on but I have WiFi and it is connected. Anyone else got any ideas? Change of ip adress? Or change or router? 

[Client62]

For the PlayStation, visit its network settings and set the DNS to Google Public DNS 8.8.8.8 and 8.8.4.4

See if that helps.

[David_Bn]

Thanks for reaching out to us @Tweds, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing when attempting to view certain websites and online services.

Can you please confirm if you've been able to follow the advice offered by @Client62 to see if this can help resolve this issue for you?

Thanks,

David_Bn

[budda]

Yes, same here this week! A variety of sites stopped working around the same time I upgraded from M350 to 1Gig plan and have also had to upgrade my router.

I've been scratching my head all day as to what the cause can be. Look forward to reading the answer 🙂

[John_GS]

Morning @budda 

Have you been able to connect since posting or did trying changing the DNS work?

Best wishes.

[budda]

The VM routing problem seemed to be the cause (as discussed in the longer networking ticket). So things are back to working as far as I've experienced over the past 5 days.