Web chat doesn't open

[winged_2001]

Web chat just doesn't work. I'm in process of cancelling and keep missing VM phone calls, trying to connect while I have time on chat (phone takes too long to get through when I call out) but web chat will not open in any browser.

Please can someone from VM contact me to resolve.

Thanks, James

[Ashleigh_C]

Hi there @winged_2001 

Thank you so much for your post and welcome to the community forums, it's great to have you back here. 

I am so sorry that you have struggled to reach us and the chat is not working. We do not typically handle disconnections via the forums but let me pop you a private message and see what we can arrange. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.