I took out a contract for Virgin Broadband 2.5 months ago and have still not had the necessary cabling work done due to the seeming incompetence of the Wayleave Team.
Permissions were required from several of our neighbours to have cabling work done through our courtyard as an extension to an already installed line into one of our neighbours houses. The relevant signed forms were sent to the Wayleave Team who, after a long delay between various email exchanges, confirmed an installation date of 25/10/24. This installation was also confirmed in an email from Virgin.
The Wayleave team have since sent another email stating that they actually don’t have all the permissions they require with no reference to their previous confirmation or to which neighbour's permission they now seem to be missing. Having personally provided them with all of the relevant permissions myself, I cannot understand why they have come to this decision.
I have now tried on 5 separate occasions to get them to contact me directly through the Virgin Media pre-installation team and no call or email has been forthcoming. The fact that there is no direct contact number for the Wayleave Team and that Virgin Media employees themselves cannot contact them either is frankly absurd.
Is there any way to speed this process up, as we will have been without internet for 3 months before long.
