Forum Discussion

Lutos's avatar
Lutos
Tuning in
2 years ago
Solved

WIFI Problems

I’m experiencing an issue with my WiFi connection. My Ethernet connection works perfectly, but I can’t seem to get my WiFi to work, it's not showing on the list. I'm using hub 3 m500.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
49600000
Locked
Provisioning State
Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000005.538256 qam25
21390000007.338256 qam1
31470000006.537256 qam2
41550000005.938256 qam3
5163000000637256 qam4
61710000005.837256 qam5
71790000005.937256 qam6
81870000005.837256 qam7
91950000005.838256 qam8
102030000005.838256 qam9
112110000005.537256 qam10
122190000005.538256 qam11
132270000005.437256 qam12
142350000005.337256 qam13
15243000000538256 qam14
16251000000538256 qam15
172590000005.138256 qam16
18339000000638256 qam26
19347000000638256 qam27
20355000000638256 qam28
213630000005.638256 qam29
223710000005.538256 qam30
233790000005.538256 qam31
243870000005.938256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.630056
2Locked38.62040
3Locked37.62380
4Locked38.622813
5Locked37.617225
6Locked37.622913
7Locked37.62130
8Locked37.61970
9Locked38.62220
10Locked38.62300
11Locked37.62900
12Locked38.62510
13Locked37.627511
14Locked37.32780
15Locked38.63240
16Locked38.62600
17Locked38.63000
18Locked38.641647
19Locked38.63992
20Locked38.647112
21Locked38.93910
22Locked38.640213
23Locked38.936414
24Locked38.635232

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14960000040512064 qam1
23660000039.8512064 qam3
32360000038.8512064 qam5
44310005439.8512064 qam2
53010000039.3512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0010

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID4844
Max Traffic Rate575000085
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID4843
Max Traffic Rate55000085
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
  • Client62's avatar
    Client62
    2 years ago

    Check the Wireless Signal page of the Hub 3 this is at :

    Hub 3 menu :  Advanced settings >> Wireless >> Wireless signal

    For comparison below are our settings and these are working

12 Replies

  • Lutos's avatar
    Lutos
    Tuning in
    2 years ago

    Network Log

    Time Priority Description

    05/09/2024 09:45:50noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:45:7noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:44:42noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:10:24noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:05:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 03:44:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    04/09/2024 07:41:14noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/09/2024 19:29:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/09/2024 15:32:23noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/09/2024 12:48:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    01/01/1970 00:01:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/09/2024 12:17:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/09/2024 12:11:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/09/2024 12:09:32criticalTLV-11 - Failed to set duplicate elements;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/09/2024 11:10:20noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/09/2024 10:52:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/09/2024 09:58:35noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Check the Wireless Signal page of the Hub 3 this is at :

    Hub 3 menu :  Advanced settings >> Wireless >> Wireless signal

    For comparison below are our settings and these are working

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Hub 3 state of health of the Intel Atom processor.

    The "NOTICE ATOM"  family of messages refer to the Intel Atom processor used in the Hub 3.


    The "restarted due to"  various reasons, are not seen in our Hub 3 log and may indicate the Hub 3 needs to be replaced especially as in the log clip below the restarts occurred three times in under one hour.

    5/09/2024 08:45:7noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:44:42noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:10:24noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
       
       
       
       
  • Lutos's avatar
    Lutos
    Tuning in
    2 years ago

    the settings you show me worked thank you
    here's today's logs

    06/09/2024 16:13:56noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    06/09/2024 16:13:21noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    06/09/2024 15:53:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    06/09/2024 14:07:18Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    06/09/2024 08:47:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    01/01/1970 00:01:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 21:51:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    01/01/1970 00:01:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 21:34:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 21:18:53noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 21:13:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 20:54:38noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 16:27:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 15:50:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 09:45:50noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:45:7noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:44:42noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:10:24noticeNOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 08:05:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    05/09/2024 03:44:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    • Lutos's avatar
      Lutos
      Tuning in
      2 years ago

      yeah WiFi's gone again, how do I get my hub 3 replaced?

      • Sephiroth's avatar
        Sephiroth
        Alessandro Volta
        2 years ago

        Through this thread, ask the Forum Team to arrange a replacement for the Hub 3 because of the the ATOM panics.  They'll arrange a technician - he'll likely swap in a Hub 3 and pretend that he doesn't have a Hub 4 or Hub 5 on the van.  Resist that - the whole point is to come off that Hub 3.  Keep us posted.

  • Lutos's avatar
    Lutos
    Tuning in
    2 years ago

    I need a replacement for my hub3 because of the ATOM panics

  • Lutos's avatar
    Lutos
    Tuning in
    2 years ago

    talked with a person, he initially offered me hub 5 with gig1 18 month contract when I refused his offer he booked me with a replacement