WIFI POD problem Model PP01-VM

[DCH19501]

Had a pod for the last 15 months & it seemed to be working. Recently I have noticed the pod light was flashing & on checking further it is flashing constantly. The WIFI in the house works fine so it would appear the pod is not connecting to the Hub3. Saw a suggestion of connecting it via an ethernet cable (direct into the hub?) & the light stopped flashing. Also a suggestion of a factory pinhole reset but I cannot see such a hole.

Any suggestions of how to get it working again?

Dave

[Daniel_Et]

Hi @DCH19501 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

I can see you've spoken to the team since you posted. Has this issue now been resolved?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[DCH19501]

Hi Daniel,

Yes, all sorted now & working, thanks.

Regards,

Dave