on 01-07-2024 21:50
I've just got a hub 5 (been installed for 6 days now) and the Connect App will not see it.
I have restarted the hub, tried rebooting, deleted the app, deleted and reinstalled the app but nothing works. I don't use a VPN.
Any suggestions?
Answered! Go to Answer
on 03-07-2024 08:12
Assuming your Hub 5 is in Router mode, that suggests VM's back end systems have still not updated with the details of your Hub. All you can do it wait a few days and try again. Don't bother rebooting the VM Hub, that is not the problem / not a fix.
on 01-07-2024 22:23
Manage the Hub via the admin console and forget the app.
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on 01-07-2024 23:20
The only issue with that advice is that since around February 2024 the direct Hub 5 gui interface no longer allows the user to change the name of connected devices. The only way to do this is via the Connect App but even then the changes are not replicated in the Hub gui.
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on 02-07-2024 07:26
The one reason for use of the Connect app with the Router mode Hub 5 is to Disable Smart Security.
Once that is done, the Connect app can + should be deleted.
on 02-07-2024 08:39
How do I do that?
on 02-07-2024 09:30
If you use an iPhone make sure the VPN also known as Apple Relay is disabled.
What is the exact wording of error message from the Connect app ... a screen shot would help ?
on 02-07-2024 11:02
@Graham_A wrote:<snip> The only way to do this is via the Connect App but even then the changes are not replicated in the Hub gui.
So another fail for the app in not propagating the information to the Hub's GUI ? Excellent .....
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on 02-07-2024 14:45
How do you do that please?
on 02-07-2024 19:27
on 03-07-2024 08:12
Assuming your Hub 5 is in Router mode, that suggests VM's back end systems have still not updated with the details of your Hub. All you can do it wait a few days and try again. Don't bother rebooting the VM Hub, that is not the problem / not a fix.