Forum Discussion

Henry9's avatar
Henry9
Joining in
2 months ago
Solved

Virgin Media SH3 Daily dropouts- RCS Partial Service/SYNC Timing Errors

We have been dealing with more and more dropouts and disconections which can last between 30 seconds to minutes or until the Superhub gets restarted either manually or by itself, I have tried multipl...
"Superhub 3" "Outage"
  • Matthew_ML's avatar
    Matthew_ML
    2 months ago

    Hey Henry9, thank you for reaching out and I am so sorry you are struggling with your connection.

    Let me send you a DM and we will check this out.

Henry9's avatar
Henry9
Joining in
2 months ago

Ah I see, I'm not very aware when it comes to understanding that, time for an engineer visit again?

Henry9's avatar
Henry9
Joining in
2 months ago

Update: narrowed the issue down to Coax connection somewhere, drops connection when moved.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey Henry9, thank you for reaching out and I am so sorry you are struggling with your connection.

    Let me send you a DM and we will check this out.