Sync Timing Sync failure and RCS Partial Service
Hi
We are on M250 broadband, and it's been really great, but the last couple of weeks have seen lots of lag, disconnects, buffering. These last couple of days have been even worse.
This is even when wired directly.
Router log shows very frequent (now every minute) "Sync Timing" and "RCS Partial Service" errors. A full 10min reboot can very temporarily make it better.
The way forward seems to be to post here, and I very much hope that an expert can help me!
Thank you so much!
Here is a sample of the errors, I can post more if required:
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 172824 733210
2 Locked 40.3 192346 797099
3 Locked 40.3 184638 807582
4 Locked 40.9 180804 806294
5 Locked 40.3 194480 783932
6 Locked 40.9 182869 796703
7 Locked 40.3 191949 788481
8 Locked 40.3 184359 811351
27/09/2024 08:07:28 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2024 08:07:23 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2024 08:06:30 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2024 08:06:25 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;