Hi. I know I will probably be told fairly shortly this forum is only for residential but I know there are a few fairly knowledge folks around the forum and there isn't a VMB forum to turn to so thought worth a shot.
Anyone had experience with the new Hitron Chita router that VM Business supply? I have been called out to relatives a number of times to help. They have had VMB for a few years but since they were forced to change to this new router (VMB required it when going to VOIP) there have been a lot of issues.
Three times I have been out and I couldn't see their WiFi SSIDs and after looking at it the router had factory reset itself. I assumed the first time maybe a firmware update went wrong but to have it happen 3 times is not a good sign. There have also been numerous cases of it just dropping WAN connection which can only be sorted via a reboot of the router.
Eventually got VMB to send an engineer who hadn't heard of the issue before but swapped the router over for a new one anyway. He also checked the signal over the coax and said it all reported fine. A week later I got a call saying the internet was down again. I looked into it and again the Hitron Chita has reset the SSIDs and Wi-Fi passwords back to defaults. VMB service was fine and anything wired in with ethernet was working fine. So again looked like a factory reset of the Hitron Chita.
The engineer did leave me his details so I got back in touch and he was baffled by the issue as everything seems ok. He said it would be a call to VMB. Called tech support but the person had limited tech knowledge and I don't think really understood the fault. I was told it was being referred to "second level" and they may need to send an engineer out again.
I did have a look in the router logs but I didn't take a copy of them at the time. To be honest on DOCIS modems not too sure what all the entries refer to. There one or 2 showing as "critical" referencing a config file being rejected TLV11 and also entries for mismatch between calculated value and Commanded power exceeds calculated value.
On the router that got swapped out I think I remember similar entries but as I say I am not that clued up on DOCSIS stuff. I am assuming none of them are good and it is some sort of account issue?