Forum Discussion
Note Business Accounts do have an SLA level if there is a fault.
The questions look quite generic and we share the same network service.
The VM domestic HUBs also have some instances of resetting the SSID to the factory option
Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart.
If you copy and paste the text of the Upstream & Downstream stats we can have a look at the service status issues like Power / SNR / Modulation modes.
Also for local network issues call : 0800 561 0061 - it is an automated service.
Thanks. I will try and get a copy of Upstream and Downstream stats to post. Just to clarify the issue is the router is factory resetting itself on its own not via pressing the reset button. It will just randomly reboot every so often and when it comes back on its back at factory defaults. I also checked the firmware and its the same when it comes back on so its not doing a FW update although I would not expect that to factory reset/wipe the SSIDs back to default. This is also the second Hitron Chita installed doing the same thing so I am assuming it is some sort of account issue or fault on the network as opposed to the router itself.
- Client623 years agoAlessandro Volta
Such frustration as equally common with the residential Hubs causing folks to add their own Router or WiFi Access Points.
- Bemak1873 years agoOn our wavelength
That would have been my plan but when you put the Hitron Chita in modem mode it disables the phone line. I think the residential modems can be set to modem mode and maintain phone service but the Hitrons seems to work differently in this regard.
- Client623 years agoAlessandro Volta
Correct the residential Hub does operate a telephone in Router and Modem mode & have quite a bad issue with accepting Direct IP(SPIT) calls.
One could operate the Hitron in Router mode parked in the default SSID and add a basic WiFi AP offering the preferred SSID/Password.
https://www.amazon.co.uk/TP-LINK-TL-WA1201-AC1200-MU-MIMO-Wireless/dp/B084BGKJZT/ref=sr_1_14?c=ts&keywords=Wireless+Access+Points&qid=1675794169&refinements=p_89%3ATP-LINK&s=computers&sr=1-14&ts_id=430580031
We have a Residential HUB 3 here in Router mode + a couple of TP-LINK access points it works fine.
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