Virgin M Connect App says cannot connect to the server - please try again. Tried multiple times

[AndyS5]

App also states Ooops something went wrong - we can't seem to identify you right now. Please sign in again. Signed in with the same user name and password as my VM account which I can log into successfully. 

[AndyS5]

I am connected to my home network, no 3rd party equipment attached, hub is in router mode, I am not on any of the following - Guest network, VPN or Mobile Data. Phone is Android. 

Please ensure you are connected to your Home Network, and don't have any 3rd-party equipment (such as a Router) connected, and ensure your Hub is in Router Mode. The app also won't allow the connection if you're on a Guest network, VPN or Mobile Data.

[Client62]

I much prefer the configuration abilities of the VM Hub menu, login at http://192.168.0.1/

If it is a speed test you are looking for the Samknows Realspeed app is available for Android & iPhone.

[AndyS5]

I was wanting to use the Connect App to perform a scan around the house , looking at variations in wifi signal in different rooms, deadspots etc. before setting up a Mesh kit. 

[Gareth_L]

Hello AndyS5.

Thanks for your post. Sorry to hear about the Connect App not working.

Can were please ask what device you're trying this on and if have you the option to test another one?

Would it also be okay to ask what Hub you have?

Gareth_L

[jpeg1]

If you want to check WiFi field strengths there are several free apps available from the app store.