VM connect cant find hub 4

[Set123456]

My VM connect app can't find my hub 4. I've tried all the tips in the community e.g. resetting the hub, deleting and re-loading the app etc but nothing is working. 

I want it to help manage screen time for my son so I can disconnect wifi to certain devices. 

[Client62]

Ref  : https://community.virginmedia.com/t5/Networking-and-WiFi/VM-Connect-App-cannot-find-Hub-4/m-p/555573...

and the hundreds of identical posts on the same topic

[Ashleigh_C]

Hi there @Set123456 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with the connect app! Can I ask if you have tried to uninstall and reinstall the app at all? I know it seems a little basic but it can help to reconnect the app. 

Can I also ask if you have been able to try the app on another device? 

[Sephiroth]

The one tip you didn't try (but I can understand why), is to abandon the wretched CONNECT app.  Your best hope in present circumstances is that VM swap the Hub 4 for a Hub 5 which, according to reports, is seen by the wretched CONNECT app.