My VM connect app can't find my hub 4. I've tried all the tips in the community e.g. resetting the hub, deleting and re-loading the app etc but nothing is working.
I want it to help manage screen time for my son so I can disconnect wifi to certain devices.
and the hundreds of identical posts on the same topic
Hi there Set123456
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with the connect app! Can I ask if you have tried to uninstall and reinstall the app at all? I know it seems a little basic but it can help to reconnect the app.
Can I also ask if you have been able to try the app on another device?
The one tip you didn't try (but I can understand why), is to abandon the wretched CONNECT app. Your best hope in present circumstances is that VM swap the Hub 4 for a Hub 5 which, according to reports, is seen by the wretched CONNECT app.
