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VM connect cant find hub 4

Set123456
Joining in

My VM connect app can't find my hub 4. I've tried all the tips in the community e.g. resetting the hub, deleting and re-loading the app etc but nothing is working. 

I want it to help manage screen time for my son so I can disconnect wifi to certain devices. 

3 REPLIES 3

Client62
Alessandro Volta

Ashleigh_C
Forum Team
Forum Team

Hi there @Set123456 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with the connect app! Can I ask if you have tried to uninstall and reinstall the app at all? I know it seems a little basic but it can help to reconnect the app. 

Can I also ask if you have been able to try the app on another device? 

 

Sephiroth
Alessandro Volta

The one tip you didn't try (but I can understand why), is to abandon the wretched CONNECT app.  Your best hope in present circumstances is that VM swap the Hub 4 for a Hub 5 which, according to reports, is seen by the wretched CONNECT app.

Seph - ( DEFROCKED - My advice is at your risk)