VM Hub / Ubiquiti Router

[WH94]

I've purchased a ubiquiti cloud gateway max and access points to use with my VM Hub 3.0 in modem mode. 

Connection is VM Hub 3.0 -> cloud gateway max -> switch -> access point. 

I can connect to access points and use the internet, however my cloud gateway max is showing an incorrect date and can't update the latest firmware or enable remote connection. 

Ubiquiti support have told me that this is because the UDP Port 123 might be being blocked by the ISP and it's preventing the NTP from syncing. 

Has anyone set up Virgin Media/Ubiquiti before and ran into this same issue?

How do I confirm if the ISP is blocking port 123 - my understanding is modem mode should not be blocking anything. 

Thanks,

Will

[Tudor]

I use Ubiquiti kit and VM does not block NTP. Are you sure you are running in modem mode on the VM hub, because if it’s still in router mode it could explain the problem.

[WH94]

Thanks for the reply,

Definitely in modem mode, I can only access the hub settings via 192.168.100.1 and there are no settings I can change other than disabling modem mode

[Tudor]

In my UDM Pro router you can set what NTP servers are to be used. I do not know your settings, but take a look. You can find the countries NTP serves on the internet. Also make sure your country code is set to UK.

[Client62]

Check the Cloud Gateway Max has a DNS so it can get the IP address list for the named NTP server.

[WH94]

I’m away for the next 2 nights but will give this a try when I’m back and let you know if it fixes the issue.

From memory the setting was set to “auto”, do you have yours on “manual”?

Appreciate the suggestion

[Irndeath]

Reboot the VM Hub with the Ubiquiti router attached to make sure it is getting the connection using the Ubiquiti routers MAC address.  Then login to the VM hub and check that it has provisioned correctly (all the up and down channels are set etc and there is a config.  Then in the Ubiquiti check the WAN address settings and make sure it has populated correctly.  If not then check that the WAN is set to DHCP.   If all that fails put the VM box back in normal mode, connect the Ubiquiti box up and let it get an internal IP to see if it can get to the internet (You will be double batted but that doesn’t matter at this point).  If it connects then let it update etc then try modem mode again.

[Tudor]

Have had as ‘auto’ currently set to UK ones. 

[legacy1]

Theirs no way VM block NTP that would be insane 

I use ntp.virginmedia.com 

[WH94]

I'm still having no luck with this. 

I have:

• Updated NTP servers to uk.pool.ntp.org.
• Confirmed DNS/MAC/WAN/DHCP settings are all correct.
• VM Hub in Modem Mode has config file and doesn't report any errors.
• Tried VM Hub in Router mode.

All other devices connected to my access points connect to the internet fine, struggling to understand why the UCG Max does not update, allow remote access management, run internet speed test, show traffic stats. 

Any further ideas?