VM Connect Can't Find Hub

[bluemoontg]

My VM Connect app cannot find my Hub 3. This has not been a problem previously. I have deleted and reloaded the app. I have also deleted the wifi from my phone and re-connected. The wifi is working fine for all other purposes. The mobile phone uses the router for mobile calls.

So why can't the Virgin Connect app find the router??

[Alex_RM]

Hi bluemoontg,

Thanks for posting, and sorry to see you're having some issues connecting to your hub via the app.

Can you confirm if you've tried installing this on a different device?

Can you also try a reset of the hub, then re-downloading the app?

Let us know if there is any change.

Alex_Rm