VM Broadband packet loss issues?

[ikome]

is anyone seeing packet loss issues on their broadband? Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss.

I've done a full reboot of the router and my Decos. (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed).

I'm in Northern Ireland on 350MB.

[Cardiffman282]

Check for local faults on 0800 561 0061 

[Des2013]

I'm in Northern Ireland too, and experiencing packet loss on R6 since Friday evening. I've called and texted them and they're telling me there's no issues when there clearly is, it's frustrating. I just want it fixed😭

[keithaddy]

i have been getting it also in pubg large regular amounts of packet loss since Friday in the Edinburgh area my friend is also getting it on his hub and it's making the game unplayable. we need to raise a ticket or a complaint against this something is not working

[CoolNerdDude]

MSFT engineer here. I found that Virgin Media traffic is having issues with all Azure-hosted properties as part of an xCloud investigation here: https://www.reddit.com/r/xcloud/s/MKFoPbe9Kj

I've escalated this issue internally with the right people. Will post an update once it's resolved.

[ThisIsTom]

Thank you for pushing this from your side. I've been calling the support team but they don't seem to have the ability to pass tickets directly to the network engineers at the VM side. It just sits in the abyss. Not feeling loved by VM at present, you seem to be ignored. Had much better experiences getting issues escalated on other ISPs 🙊

The KB article that was read out to me this morning suggested I raise it with the third party directly and get them to resolve it. 🙃 Thankfully the individual on the phone realised how ridiculous that was and just said I would need to wait and hope someone picked it up and dealt with it.

[CoolNerdDude]

Issue impacting Virgin Media users in the UK is FIXED as of 30 minutes ago. Thanks again to everyone that helped report this problem and provided us with the info that we needed to push for resolution 🙂

[Bokky]

Thank you so much for your help with this! Understandably as a customer it's hard to get across to a  big corp that there's a bigger issue than just restarting the router!