Upgraded to 2gig and see ping time outs and youtube buffering?

[Martyn]

anyone else facing similar issues?

I've been on XGS for sometime now, had 1000/1000 enquired recently and got 2000/2000 there just feels like something isn't right...

I've been playing games LOL for example and I'll just randomly DC from it, never had issues before the upgrade, youtube now buffers.

my TBB looks fine.

seems to just drop connection for anywhere between 4-7ms, enough to D/C from games.

[Martyn]

It's the whole network, wifi and ethernet, drops for a few seconds every hour around 9-10 minutes past. 
I Have just now tested and thought oh you've done something, but dead on 22:10, it did it again, I even plugged into a different port on the hub5x incase there were problems with the 10gb port, but nope, still issues.

I ping,d 1.1.1.1,8.8.8.8,google.com,bbc.co.uk.

and lost connection from the game I was playing.

it will do it again in another hour. 100% i even setup a PRTG test, and it was confirming what was happening.

I had BT FTTP installed today, and plugged that into my network and it had no issues at all day long. I've even turned off my PI that I had run tests every half hour as i thought that was the issue orignally, but nope, still happening.

[David_Bn]

Hi @Martyn,

It looks like your hub might be in modem mode currently.

We're happy to help but if the hub is in modem mode we aren't able to see the ranges and spec of the levels of your equipment and connection. 

If the hub can be placed in router mode, we will be best placed to assist.

Thanks,

David_Bn

[legacy1]

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@David_Bn wrote:

Hi @Martyn,

It looks like your hub might be in modem mode currently.

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really how can you tell?

[Cardiffman282]

We have been invited to believe that only the ring fenced bat phone team on 0345 454 1111 could opine on Xgs-pon issues on here up to now. Maybe, after a year since the network went live, the VM forum team can now help with it too. If so fantastic news. 

[Martyn]

I have the hub5x it doesn't have modem mode, So i can assure you i am not in it, I was upgraded to a new Software version : 3.7.4-2306.5

there is no ranges, and levels to check. I'm on the xgs network.  if modem mode is on samsknows test doesnt usually work does it? mine works fine.

[legacy1]

VM need to stop doing auto speed test on the hub or give use modem mode

[Martyn]

yup, never had an issue with 1gig but I was on the older software too, maybe there system is hanging or causing issues on the 2gig, or it could be the software has issues, or could be linked to this?

https://www.ispreview.co.uk/index.php/2024/07/virgin-media-uk-start-phase-2-of-smart-support-to-boos...

[John_GS]

Hello @Martyn 

Thanks for coming back to the thread.

We've ran some checks and no issues are currently showing and the checks do indicate everything is performing as expected.

Can you confirm if you have any Network Switches or third party equipment in use please?

[Martyn]

Nope nothing extra, I've tried plugging into the 10gb port and the 1gb port, tried resetting the hub, no luck, it happens to all devices connected to the hub even if on wifi or ethernet, This never happened before on the 1gig service and on the older software. So it's one of them causing the issues. 

It stills happens, constantly, every hour 9-10 past.

is it not at all possible to test dropping down to 1000/1000 just to see if its the software version?

or even better, is it possible to revert back to the older software? I know it had to be "upgraded" for the 2gig upload speed to show correctly? but this has become such an annoyance. 

[Daniel_Et]

Hi @Martyn, thank you for your response. 

Our diagnostics on your home network and Hub have not found any issues that could account for connection drop-outs.

Just to confirm, when the connection is lost, do all devices lose connection at the same time?

Regards,
Daniel