Unstable Connection

[Neilk84]

Hi All

Ive just had broadband installed 1 gig with hub 5. Getting great speeds, but everytime i run a speed test on the Ookla speedtest app. Before i start it. The circle shows in yellow and says my internet connection may be unstable. Ive never experienced this before, as it is usually green and good to go. Ive tried power cycling everything, and even factory resetting hub, this hasnt changed anything. Ive tried this on other providers and even family memebers virgin broandband, no of them show this warning. Just my connection. I have FTTP.

Also i am waiting on my first wifi pod that has never arrived after over a week of waiting, after being told it would be with me in 72 hours.

All help appreciated

[Adduxi]

Which Hub do you have exactly? The Hub 5 or Hub 5X ?  For XGS-PON fibre it will be the 5X

[Neilk84]

Its the 5. Fibre comes into my house to a small white box, then coaxout from that to the hub 5

[Cardiffman282]

Check for local faults on 0800 561 0061 

[Matthew_ML]

Hey Neilk84, thank you for reaching out and I am so sorry to hear this.

I can see you are currently in a DM with my colleague, please do reach out if you need some assistance still. 

[Anonymous]

Did you ever get to the bottom of this?

[Neilk84]

it sorted itself out not long after i posted this. im guessing someone looked into it.

[Anonymous]

Weird. Mine does it some days, not others. Thanks for getting back to me.