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Superhub 5 not fit for purpose

jasondmorgan425
On our wavelength

Would virgin let customers go back to hub 4

5 REPLIES 5

Client62
Alessandro Volta

What is wrong with your Hub 5 because on current form I'd not let a Hub 4 darken my door step !

bhaskarsamani
Superfast

hub 4 isn't any better 

i have it, 2.4 ghz wifi keeps crashing

1 of my phones is moto e6 plus, because that phone can't connect to 5ghz wifi, i have to use the 2.4 ghz wifi, sometimes it can't find the 2.4 ghz because it has crashed 

Adduxi
Very Insightful Person
Very Insightful Person

Maybe the Wifi 6 element of the Hub 5 is not working with any older IoT the OP may have?  But there are other solutions rather than get a Hub 4.

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fizz
Fibre optic

what exactly is your issue?

My Broadband Ping - Virgin New Modem Mode

Ashleigh_C
Forum Team
Forum Team

Hi there @jasondmorgan425 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I'm sorry to hear you are not enjoying the Hub 5, can I ask what issues you are facing? I'd love to help if I can.