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Superhub 5 & 5x Discussion

gcarter
Superfast

 

VM_HUB_5_angle_1_3x_840d2c3ae2.png

As the title suggests, I thought it necessary to start a thread to discuss the x2 versions of the Superhub5 in the wild! 

Feel free to post pictures, experiences, bugs, improvements, observations etc. 

Key discussion points are... 

  • Why the x2 models? 
  • Spec differences? 
  • Software / firmware / hardware /port differences? 
  • Bugs with either?
  • Options missing? (For example modem mode missing from 5X)
38 REPLIES 38

Client62
Hero

At the ISP end the connection is in a street cabinet or on a telegraph pole running without joints direct to the back of the Hub 5x

Adduxi
Very Insightful Person
Very Insightful Person

@Client62 wrote:

At the ISP end the connection is in a street cabinet or on a telegraph pole running without joints direct to the back of the Hub 5x


Sounds like a recipe for disaster?  So they don't use any form of outside box or splice the fibre at the property? Seems really an odd way to do things don't you think.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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JTC652
On our wavelength

The fibre cable from the street chamber is terminated on the outside of your property, the fibre is patched here then passes into your home to a wall socket, then a patch cable from the wall socket to the port on the 5X router. They supplied a 10m one so I could locate the router elsewhere. 

Jporch316
On our wavelength

Anyone managed to get a landline installed on their 5x yet? I asked the question of the installer last week and he told me the service won’t be available on the 5 x in my area for at least a few months ?

Why work to VM's timescales when Sipgate, Vonage, and A&A are good to go now? 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Using sipgate with 5x and it all works with my existing Gigaset phones. No need for copper lines anymore 😊

JTC652
On our wavelength

An update to this, should you wish to extend the fibre or change it from to face plate to router. 

It is simplex fibre OS2, (9/125), with LC to LC connectors, these need to be APC type, usually identified by a green connector, coupling the fibre use LC/APC to LC/APC connectors, again these are usually green to identify them. APC indicates the polish to the end of the fibre is at 8 degrees, mixing with UPC connectors will introduce signal losses, typically these are blue. Took me a while to dig up all of this! Everyday is a school day!

Adduxi
Very Insightful Person
Very Insightful Person

A couple of pics of the connections would be nice if you had any?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ok I’ll check out sipgate - being a new fibre customer I’m a bit of a novice with the fibre. Can import my current telephone number over to them. At the moment I’ve still got my sky broadband connection running in parallel with my new vm fibre so as not to lose the number 

Jporch316
On our wavelength

what kind of (inexpensive) handset would you recommend is compatible with sipgate? This is residential fyi I’m assuming I don’t need to be a business 

rhanks for your help