Superhub 5 Rebooting

[Millenios]

Superhub 5 Rebooting each morning approx. 2.00 -  2.30am with the following error message

 I have hard reset ran the virgin media tests still no change 

critical

Cable Modem Reboot because of - unknown

[Kath_P]

Hi Millenios, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your hub rebooting. Checking things here, the SNR levels on the hub are too high. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,