Speed still not fixed

[Raffo]

Engineer visited my home weeks ago and confirmed the box in the street had an issue and that a team would be out to look at it within 2 weeks. Safe to say this has not happened and I still only getting half the speed I am paying for and know the speed it is capable of. Could anyone help get a team out to deal with it? 

[Client62]

Share a screen shot of the speed at your VM Hub...

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

[Megan_L]

Hi Raffo, 

Thanks for your post and welcome back to our Community Forums, sorry you feel your connection hasn't improved after your engineer visit 😥

I have checked your services on my side and I can't see any issues, everything is working normally and within spec.

Could you give us a little more information and evidence of the problems you're experiencing please? 

• Perform a wired Speed Test on a laptop or PC so we can evaluate your ethernet cable connection. 
• Set up a BQM Graph and let it run for 24 hours, then post the result here so we can see what's happening with your Hub.

Thanks,

Meg