Solid red light on hub 3

[BR-DJ]

For a few weeks the light at the bottom of our hub 3 has been solid red. I've checked the cables, reset the hub etc. as suggested on the forum, but the light is still red. Everything seems to be working fine, so far. The hub feels warm, but not hot. Could you tell me if the hub needs to be replaced please.
        

[Adduxi · Accepted solution]

The Hub should be replaced as it is a potential risk, as this is the overheat warning as should be working correctly. A VM Mod will pick this up in a day or two and discuss with you directly.

[Beth_G]

Hi BR-DJ

Thank you for your post, welcome to the Community Forums!

Sorry to hear that you've got a red light on your Hub - thanks for doing all of the preliminary troubleshooting steps for us. 

We'll need to arrange for an engineer to come out to take a look and decide whether the Hub is faulty and needs replacing or not. 

I've dropped you a PM so I can take your details and help 😊

[BR-DJ]

Thanks for booking an appointment for a technician. I cancelled other arrangements to wait in yesterday afternoon for the technician, but no one turned up. I spent the afternoon waiting by the door to make sure I didn't miss them. If I hadn't been there at the arranged time yesterday I would have been charged £25. Perhaps if those charges applied both ways my day wouldn't have been wasted. Very unfair.

[BR-DJ]

Hi Beth,
The technician has now been out to replace the hub. Thanks so much for sorting out the compensation for the missed appointment on Wednesday and for re-arranging our appointment so quickly. Greatly appreciated.   

[BR-DJ]

Thanks for your advice. The hub has now been replaced.