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Solid orange light and flashing red telephone light on hub 3

Joining in

My hub 3 has a solid orange light at the bottom and flashing red telephone light. Virgin diagnostics tell me there's a problem with the hub (!) but they tried to reset it remotely and failed, manual reset via the button failed as did just turning it off and having a cup of tea.

Previous analysis by Virgin said a problem and call an engineer (have you tried). Broadband speed seems there as does the telephone light, so suspect the hub's shot.

Any help or ideas welcome


All sorted now as Virgin Engineer came, changed it for a hub 5