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Slow ethernet speed

Aaronwolfy
Joining in

Got the gig 1 package with the virgin hub 5, get around 800 mbps over wifi so all is well there but on my desktop I can manage at best 330mbps, I've went through guides everywhere, putting on latest drivers, putting on basic drivers, changing mtu sizes and settings for 1gb duplex etc, my desktop is on a 1300mps powerline adapter from tp link, I've tried the desktop plugged straight in to the router too to rule out the powerline adapter being at fault despite the poweline adapter telling me it's got a connection of over 900mps between, tried my laptop and on the WiFi that can hit around 700 but on ethernet it can also only reach 320 mbps, I've tried every port on the hub 5, I have installed windows 11 and I am still not getting any better than 320mbps, so unless every ethernet port on the hub 5 is faulty I am at a loss as what to do 

17 REPLIES 17

You have said though that you only get the 300-ish Mbps when you are connected direct to the hub so the powerline speed is a bit irrelevant at this point if the speed connected direct to the hub is only 320 Mbps via ethernet.

carl_pearce
Community elder

Try wired directly to the HUB, not with the powerline adapter, and in safe mode with networking:

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-10-in-safe-mode-with-networking/

Aaronwolfy
Joining in

I have taken the pc directly to the hub and tried the cables I have on hand, a cat5e, cat6 and a new cat 8 and the results are the same, my laptop which does have gigabit also pulls the same speed on ethernet but is able to get 913mbps on the wifi, it's like all the ethernet ports on the hub 5 are locked down too 320mbps 

Hi there @Aaronwolfy 

Thank you so much for your post and welcome to the community forums, it's great to have you.

I am so sorry that you have faced an issue with your connection and a big thank you to our community for their help so far.

I have checked this on our side and I cannot see any issues that may be causing this.

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc 
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum
 

 

Cable Modem Status

Item Status Type

Cable Modem Status Online DOCSIS 3.0

Primary downstream channel Locked SC-QAM

Channel Overview Downstream Upstream

DOCSIS 3.0 channels 32 5

DOCSIS 3.1 channels 1 1

3.0 Downstream channels

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 331000000 6.7 39 QAM 256 25

2 139000000 7.9 39 QAM 256 1

3 147000000 7.6 39 QAM 256 2

4 155000000 7.5 39 QAM 256 3

5 163000000 7.5 39 QAM 256 4

6 171000000 7.4 39 QAM 256 5

7 179000000 7.3 39 QAM 256 6

8 187000000 7.1 39 QAM 256 7

9 195000000 7.3 39 QAM 256 8

10 203000000 7.1 39 QAM 256 9

11 211000000 7.2 39 QAM 256 10

12 219000000 7.2 39 QAM 256 11

13 227000000 7 39 QAM 256 12

14 235000000 6.9 39 QAM 256 13

15 243000000 6.8 39 QAM 256 14

16 251000000 6.3 39 QAM 256 15

17 259000000 5.8 39 QAM 256 16

18 267000000 5.8 39 QAM 256 17

19 291000000 6.4 39 QAM 256 20

20 299000000 6.5 39 QAM 256 21

21 323000000 6.8 39 QAM 256 24

22 355000000 7.8 40 QAM 256 28

23 363000000 8.2 40 QAM 256 29

24 387000000 8.6 40 QAM 256 32

25 395000000 8.4 40 QAM 256 33

26 403000000 8.1 40 QAM 256 34

27 411000000 7.7 40 QAM 256 35

28 419000000 7.4 40 QAM 256 36

29 427000000 7.2 40 QAM 256 37

30 435000000 6.6 39 QAM 256 38

31 443000000 6 39 QAM 256 39

32 451000000 6.1 39 QAM 256 40

3.0 Downstream channels

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 39 4 0

2 Locked 39 8 0

3 Locked 39 5 0

4 Locked 39 5 0

5 Locked 39 5 0

6 Locked 39 3 0

7 Locked 39 3 0

8 Locked 39 4 0

9 Locked 39 4 0

10 Locked 39 11 0

11 Locked 39 5 0

12 Locked 39 20 0

13 Locked 39 24 0

14 Locked 39 8 0

15 Locked 39 5 0

16 Locked 39 8 0

17 Locked 39 5 0

18 Locked 39 10 0

19 Locked 39 7 0

20 Locked 39 4 0

21 Locked 39 3 0

22 Locked 40 8 0

23 Locked 40 6 0

24 Locked 40 9 0

25 Locked 40 6 0

26 Locked 40 6 0

27 Locked 40 5 0

28 Locked 40 6 0

29 Locked 40 5 0

30 Locked 39 9 0

31 Locked 39 1 0

32 Locked 39 17 0

3.1 Downstream channels

 

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159 94 4K 1840 QAM 4096 1108

3.1 Downstream channels

 

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159 Locked 37 4.5 701732893 7

3.0 Upstream channels

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0 49600000 43 5120 QAM 64 1

1 43100000 43.3 5120 QAM 64 2

2 36600000 44 5120 QAM 64 3

3 30100000 43.8 5120 QAM 64 4

4 23600000 43.5 5120 QAM 64 5

3.0 Upstream channels

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0 ATDMA 0 0 0 0

1 ATDMA 0 0 0 0

2 ATDMA 0 0 0 0

3 ATDMA 0 0 3 0

4 ATDMA 0 0 0 0

3.1 Upstream channels

 

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6 10 36.2 2K QAM 256

3.1 Upstream channels

 

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6 OFDMA 200 74000000 0 0

General Configuration

 

Network access Allowed

Maximum Number of CPEs 1

Baseline Privacy Enabled

DOCSIS Mode 3.1

Config file 4k;fg87dsfd;kfoA,.iyewrkl

Primary Downstream Service Flow

 

SFID 5534

Max Traffic Rate 1200000450 bps

Max Traffic Burst 42600bytes

Min Traffic Rate 0 bps

Primary Upstream Service Flow

 

SFID 5525

Max Traffic Rate 110000274 bps

Max Traffic Burst 42600bytes

Min Traffic Rate 0 bps

Max Concatenated Burst 42600bytes

Scheduling Type Best Effort

Apologies for late reply been stuck with work, I have posted the requested info, from all I can see is that the router and connection are perfectly fine it's just the ethernet ports on the router just aren't putting out any speed above 320mbps 

Thanks for coming back to us Aaronwolfy, we may need to arrange an engineer visit to resolve the issues that you're experiencing and most likely to replace your router. 

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

Thats all booked in for you now and if you get the chance after the visit, please let us know how it went.

Kind Regards,

Steven_L