So as soon as I installed my hub 5 with gig1 (I had 3 replacements within 4 days due to a bandwidth problem which is still happening) I got around 200mbps upstairs in my room consistently for about 5 speed tests.
after a few hours it is consistently 50 mbps or lower. Absolutely ridiculous. Even lower than my previous hub and bundle which was m500. That gave me atleast 80 mostly. I have a literal WiFi 6 pod in my room aswell which strengthens the connection but absolutely useless for download speed. Even my upload speed is higher. The reason why I upgraded to gig1 was to get BETTER speeds virgin media not even slower speeds than before. Not only do you guys give me slower speed but you also reward me by literally blocking my bandwidth connections on your end so that I cannot even connect wirelessly even when changing the settings(they revert every few hours)
I’ve had 2 engineers over and 3 hub replacements just in the last week and still I get low crazy low speeds for what a gig1 should offer unless I’m right next to the box. I’ve called VM hundreds of times too. I feel like there is no helping with this company I’m never getting anywhere. I started my contract with them end of 2023. Since then I’ve had 3 engineer visits and 4 hub replacements. 2/3 of those engineer visits in the last week alone and 3/4 of the hub replacements too. Not even the engineers could over write the bandwidth corrupted settings. Recent one temporarily changed to smart connection and it worked for a day. Today we had to disable that to make it work again.
all that aside, WHY am I getting sub 100mbps on a gig1 package even with a pod? My house is not even large so it doesn’t make any sense.
