Forum Discussion

caesarrye's avatar
caesarrye
Tuning in
3 months ago
Solved

Separate wifi network for electric heaters

Hi,

I've unintentionally merged my two wifi networks and now I can only control my heaters manually.

The CONNECT app asked me to merge the networks because there was some negative impact on performance but I really need the two because the heaters will only connect to the slower Hz network.

I have no recollection of how I did this originally and can't find a guide in Virgin Media. Anyone able to point me in the right direct?

Thanks in advance

 

 

 

 

  • Client62's avatar
    Client62
    3 months ago

    1) Critical !!! Uninstall the VM Connect app from all devices in the house.

    2) Login to the VM Hub at http://192.168.0.1/   using the Hub password ( not the Wi-Fi password )

    3) In the Wireless settings of the VM Hub, DISABLE Smart Wi-Fi aka Wireless Channel Optimization.

    4) Now the VM Hub will allow you to split the SSIDs,   Change the SSID of the 5GHz band as needed.

    5) Do not re-install the Connect app or in no time it will re-merge the SSIDs.

    6) Note VM Pods do not support split SSIDs.   

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    1) Critical !!! Uninstall the VM Connect app from all devices in the house.

    2) Login to the VM Hub at http://192.168.0.1/   using the Hub password ( not the Wi-Fi password )

    3) In the Wireless settings of the VM Hub, DISABLE Smart Wi-Fi aka Wireless Channel Optimization.

    4) Now the VM Hub will allow you to split the SSIDs,   Change the SSID of the 5GHz band as needed.

    5) Do not re-install the Connect app or in no time it will re-merge the SSIDs.

    6) Note VM Pods do not support split SSIDs.   

    • caesarrye's avatar
      caesarrye
      Tuning in
      3 months ago

      Worked perfectly, Alessandro. And VMC deleted. What a waste of time it was.

      Thanks for your help

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        3 months ago

        No one really needs the Connect app. You can manage everything via the Hubs admin console.  I suspect the app is necessary for those who can’t be without an app? 

  • RetiredATCO's avatar
    RetiredATCO
    Up to speed
    3 months ago

    I set up my new HUB 3 to use the same SSIDs as my old router but due to VM's password policy had to change those, so it was bit of a pain reconnecting devices.

    Tried the Connect app for a few minutes, then found it had turned optimisation back on, activated the guest network and was requesting to merge SSIDs.

    Needless to say it was uninstalled straight away.