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Seeking Advice on Wifi Range Issue with Virgin Media Hub

Joining in

I moved into my first home with my partner last november and subscribed to Virgin Media ISP. We received the Hub 3, which is currently located downstairs behind our TV on a unit. Generally, we get around 135mb/s, but lately, we've been experiencing a significant drop in wifi signal quality upstairs.

With approximately 10 devices connected, the wifi seems to struggle, especially when we go beyond the 9th or 10th device. Our house is a standard 3-bed semi, and despite the size not being too large, the wifi signal is becoming a real issue. Can anyone suggest me a solution? 


Fibre optic

I have the hub 3 and its ok until you try to use everything on wifi then it struggles. If your to close to the tv could cause an issue but this could be an help use cat7 Ethernet cable to TV and any tv boxes near the router. try were possible to cable things up.... my hub3 has worked great since I cabled a few things up 🙂  

this post may contain nuts 😉

Very Insightful Person
Very Insightful Person

As above re. cables. However the Hub is supposed to be out in the open.  Behind a TV is not a good place.  If this is a new installation ring VM and ask for it to be moved.  Otherwise it’s a standard £25 fee to move it. 

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Forum Team
Forum Team

Hey SusanEmelia, thank you for reaching out  and I am sorry to hear this, also a warm welcome to the community.

You could look at getting some WIFI pods.

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles

Or as mentioned we can have a look at moving the router elsewhere. 

Matt - Forum Team

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Very Insightful Person
Very Insightful Person

See this for info...


To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.