Scan says fine but Now stick can’t connect

[RThomas252]

I’ve had Virgin media M500 since last weekend. All has been running great. Speeds at scan are also still fine. Went to connect the NowTv stick in our front living room to the new wifi yesterday evening for the first time. It tells me the wireless connection is too weak. But the scan on my phone shows the speed being completely fine in that area of the room. I’m totally clueless so if anyone could offer advice on what to do to resolve this I’d be very grateful. Thank you 😊

[carl_pearce]

Is the NowTv stick behind the TV, plugged directly into a HDMI port?

Maybe try a HDMI extension cable to ensure the stick is in front of TV to get a better signal.

https://www.amazon.co.uk/Twozoh-Extension-Braided-Extender-2M/dp/B09N1F6CMH

[Daniel_Et]

Hi @RThomas252 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Have you tried following the advice provided by @carl_pearce? If so, has it made any difference to the situation?

Advice on how to fix internet problems, including those related to just one device, can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel