Rude unprofessional engineer

[Userwifi]

I had no WiFi or ethernet for almost 2 weeks, after following the advice on the app to fix my internet nothing worked so they recommended I scheduled an engineer to come fix everything.

Little did I know that they would send 2 rude teenagers that would do nothing but idly banter amongst themselves with absolutely no respect for me and my elderly mother.

They ended up making the situation even worse and kept bickering at me and my mother and complained that they couldn't do anything and just stood there like they had absolutely no clue what was going on. Absolute low lives.

Instead I told them to just fix the hub and leave.

I don't know anything about these things but I had enough and decided to study it and look at manuals to understand it. On the same day, I ended up fixing everything myself.

Were these dumb teenagers really virgin media engineers? This is absolutely disrespectful and unprofessional. I was better off doing it myself.

[ozsat]

Raise a complaint on the 'phone and DON'T let them close it at the end of the call - which is what most companies do.

I had to raise several complaint (against a different comms company) who kept closing my complaints with no resolutions or call backs. These companies don't like open complaints as they go to the Ombudsman after eight weeks.

Tell them you want you complaint investigated and a call back with an acceptable conclusion.

[Matthew_ML]

Hey Userwifi, thank you for reaching out and I am so sorry to hear this.

Let me send you a DM to get some more information from you.