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Router Red Light

jamehand1
Joining in

My router which is a Virgin Router v3 has suddenly started showing a constant red light on the front panel.

I have read all the solution threads and comments and been down the path of resetting router etc to no avail so trying here instead 🙂 

To summarise:

  • Red light is constantly appearing and has been like this over the last 3 days 
  • Tried turning hub off for an extended period but did not resolve
  • Hub is not impeded by anything else around it, so has decent airflow and has always been in the same place anyway
  • Tried Reset using pinhole several times which changed nothing
  • Internet now intermittently seems to be cutting out for short periods (not ideal as working from home)

Could somebody point me the right direction or is it that I need a new router

Thanks

5 REPLIES 5

Client62
Legend

From the Hub 3 menu, run the Network diagnostic tool
then scroll down to see if the Temperature is normal / too hot in the report.

Ayisha_B
Forum Team
Forum Team

Hi @jamehand1 👋

Welcome to our Community Forums and thanks for your post.

I'm so sorry to hear that you're facing some issues with your Hub 3 displaying a red light. Please follow the below steps in the first instance.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains despite following the above, please respond to the private message 📩  that I'll be sending to you shortly and we can go from there.

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hello, thanks for the response, I am probably sounding a bit thick here but where would I find the Hub 3 Network Diagnostic Tools to check the temperature?

Hi Ayisha_B

I have tried all of the above suggestions several times and it has made no difference I am afraid, I still have the red light showing constantly on the front of the router.

James

 

 

Hi @jamehand1 👋.

Thanks for the update, I am afraid we would need to bring you in for a private message so that we can get this resolved ASAP. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks. 

Sabrina