Ring doorbell won’t connect to Hub 3

[Chezzyd]

Hi, 

We have had a ring doorbell for about 8 months, and could previously easily get it connected to our VM WiFi (we have hub 3) After the last battery recharge it won’t connect. We have tried the solution in the below post renaming the SSID’s but it didn’t work.- https://community.virginmedia.com/t5/Networking-and-WiFi/Impossible/td-p/5516077

We have tried uninstalling device, restarted WiFi, restarted mobiles and nothing seems to work. Any help greatly appreciated 

thanks!

[Client62]

Do check it has not stopped working because someone Paused it with the VM Connect app

[Sabrina_B]

Hi @Chezzyd 👋.

Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear of the issues that you are facing with connecting your camera back to the network. So that we can assist more directly we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina