a week ago
I have just received a replacement Hub 3. I am trying to change the wifi network name and wifi password on the new hub to those from the old hub by using 192.168.0.1.
Please do not advise I use the Virgin Connect app I have spent the last hour trying to do that and it will not play ball.
Thanks for any advice that is offered
a week ago
The VM Connect app will prevent you from adjusting the Wi-Fi of the Hub.
Go ahead and uninstall the Connect app, being closed is not enough to prevent it tinkering with the Hub settings.
In the Hub 3 menu Advanced Settings >> Wireless >> Wireless Signal
bottom of the page, Disable the Smart Wi-Fi / Wireless Channel Optimization option,
this will enable settings changes for the 5GHz Wi-Fi.
a week ago
Thank you but that has made no difference; security and wifi password still greyed out
a week ago
More than likely you will need to factory reset the hub & start again.
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a week ago
And after the factory reset you will need to turn off the Smart WiFi again.
a week ago
( 5GHz ) Security and wifi password still greyed out
When I change the SSID of the 5GHz band the Security and Password are re-enabled,
If the 2.4 & 5 GHz bands have the same SSID the Security + Password of the 2.4 GHz Wi-Fi is used for both bands.
a week ago
Thank you all for your comments...after taking the dog for a long walk to calm my frustration I logged into my hub again as per VM help "Changing the WiFi network name or password" Once I reached stage 3 I completely ignored the instructed steps regarding advanced settings,, went to Configure your WiFi network section and hey presto everything is up and running.