cancel
Showing results for 
Search instead for 
Did you mean: 

Replacement, shorter isolator cable

Sywater
Tuning in

Hi

anyone know if VM will supply a shorter internal coax / isolator cable, ideally 0.5m?

had some decorating works done & would look better / tidier if I had a shorter cable. 

thanks

Simon

1 ACCEPTED SOLUTION

Accepted Solutions

nodrogd
Very Insightful Person
Very Insightful Person

Straight coaxial cables are provided at 1m & 3m. Isolator cables are only 1m. Anything else non-standard to this requires a tech visit to make cabling up on site.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

4 REPLIES 4

carl_pearce
Community elder

Yes.

Kath_P
Forum Team
Forum Team

Hi Sywater, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry but we can only send a 3m coax cable from here I'm afraid. For anything shorter, we'd need to book an engineer who will be able to do a custom length. There is a £25 charge for a non-fault call out which would be added to your next bill. 

If you're happy with this, pop back and let us know and we can then take you to private message to arrange the visit. 

Many thanks, 

Kath_P
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


nodrogd
Very Insightful Person
Very Insightful Person

Straight coaxial cables are provided at 1m & 3m. Isolator cables are only 1m. Anything else non-standard to this requires a tech visit to make cabling up on site.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi

thanks for responding. Once my decorating works are done, I’ll message you back to arrange a visit. 

regards

simon