Forum Discussion

neilz's avatar
neilz
Dialled in
2 hours ago

Replacement isolator cable request

Hello,

I have noticed that the coax isolator cable is potentially a little bit damaged as it looks like it's been pinched near the push fit connector into the wall termination box.

Is it possible to order a new isolator cable please? I have been experiencing short dropouts and when checking the cables noticed this. 

The standard length that comes with a quick start/moving home kit should be fine as the modem is close to the wall box. I have a hub 5.

Thanks
Neil

1 Reply

  • Tudor's avatar
    Tudor
    Very Insightful Person
    20 minutes ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post