I am renovating the sitting room and the white coax box where the outside virgin media cable comes through the wall and connects into is old and so I have thrown it away. I’ve kept the inside which consisted of a vocom tv/fm isolator 5-1000 mhz vc300. I have now disconnected this and used a newer module I have found on Amazon (image attached). My internet works and tv works with the new module. I read somewhere that this isolator helps if there is an electricity surge? Do I still need this isolator or does the new module superseed this?

I’ve got a genuine Rolex, cost me £25 down the pub!

Good luck getting a straight answer from VM when using your own hardware.Terms and conditions here (Section E, part 3):https://prod.ctassets.virginmedia.com/uploads/Terms_and_Conditions_TV_Fibre_Phone_from_4_February_2024_35cc93ecec.pdf"Please do not move any equipment. Shouldyou later wish to alter the routing or location of any existing equipmentsuch as cables or wall sockets, you should contact us."It can take several days for a response, and they very rarely reply in this section of the community.Probably more appropriate here:https://community.virginmedia.com/t5/QuickStart-set-up-and/bd-p/Setup

Your new faceplate advert claims to have an isolator in the faceplate (presumably within the moulded plastic sticking out of the front of the Euro module).As per carl_pearce, if you are using one of the new VM cables, it will have an isolator built into it (the white plastic box in the example below).https://community.virginmedia.com/t5/Forum-Archive/No-Virgin-media-wall-socket/td-p/5262385?lightbox-message-images-5262454=222454i11B6F1634F2F545CSo, in fact, you probably have two isolators in your connection arrangement (as will many VM customers using existing wall boxes and new VM cables)You make modifications to the VM wiring at your own risk. Your 'genuine' VM parts may well be actually genuine but there have been past cases on here where 'genuine' parts bought online did not meet the required VM spec's when in use (including a VIP who had a knock on the door from VM checking noise on the network after a family member did a bit of DIY rewiring with some 'genuine' VM cable bought online).The non-fault callout charge for a VM tech has been reduced from £99 to £25. I have read on here that this was done to discourage customers from buying their own parts online and making their own wiring modifications.

Andreas1231 wrote:Just to let everyone know for the future. I’ve called Virgin media and confirmed the part I used is correct and fine to use. They said for future you should call up to get the part from them and they will put it on the next bill and either send it for you to install or have an engineer install it. I’ve specifically asked about installing it myself as people in a forum mentioned I could be breaching terms and conditions and was told it is fine. Which is what I usually expect from VM call centres, that commonly ignore all the rules anyway just to get you off the phone. Most network noise issues are caused by DIY cabling & connections, which is why there is all the advice here against it. It can lead to customers ending up with big bills for the investigative work & disruption to other customers services caused by their alterations.How do these end up on Amazon? New home builders can order them in bulk to wire up new estates & no doubt can make some money out of selling any surplus kit they have over rather than returning it to VM.

Technically you shouldn't be using your own hardware, even the cabling should be supplied by VM.

Replacing old vocom isolator | Virgin Media Community

carl_pearce
Community elder
4 months ago
Technically you shouldn't be using your own hardware, even the cabling should be supplied by VM.
- Andreas1231
  Tuning in
  4 months ago
  Is it not Virgin media hardware? it has the virgin media logo and said “genuine virgin media”
  - carl_pearce
    Community elder
    4 months ago
    Not supplied and fitted by VM.
    The isolator is required for old installs, however, I believe the newer cable, pictured, may contain an isloator in the cable (A 'bulge').
Andreas1231
Tuning in
4 months ago
Just to let everyone know for the future. I’ve called Virgin media and confirmed the part I used is correct and fine to use. They said for future you should call up to get the part from them and they will put it on the next bill and either send it for you to install or have an engineer install it. I’ve specifically asked about installing it myself as people in a forum mentioned I could be breaching terms and conditions and was told it is fine.
- nodrogd
  Very Insightful Person
  4 months ago
  Andreas1231 wrote:
  Just to let everyone know for the future. I’ve called Virgin media and confirmed the part I used is correct and fine to use. They said for future you should call up to get the part from them and they will put it on the next bill and either send it for you to install or have an engineer install it. I’ve specifically asked about installing it myself as people in a forum mentioned I could be breaching terms and conditions and was told it is fine.
  Which is what I usually expect from VM call centres, that commonly ignore all the rules anyway just to get you off the phone. Most network noise issues are caused by DIY cabling & connections, which is why there is all the advice here against it. It can lead to customers ending up with big bills for the investigative work & disruption to other customers services caused by their alterations.
  How do these end up on Amazon? New home builders can order them in bulk to wire up new estates & no doubt can make some money out of selling any surplus kit they have over rather than returning it to VM.
Roger_Gooner
Alessandro Volta
4 months ago
I'd caution buying electrical items online from unknown sellers as there's a lot of fake or unsafe stuff out there. A VM tech could have attended, replaced the socket and checked your cabling and signals for £25.
pedlar1
Up to speed
4 months ago
Why wait for VM, genuine part not rocket science to fit ?

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