Replacement, shorter isolator cable

[Sywater]

Hi

anyone know if VM will supply a shorter internal coax / isolator cable, ideally 0.5m?

had some decorating works done & would look better / tidier if I had a shorter cable. 

thanks

Simon

[carl_pearce]

Yes.

[Kath_P]

Hi Sywater, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry but we can only send a 3m coax cable from here I'm afraid. For anything shorter, we'd need to book an engineer who will be able to do a custom length. There is a £25 charge for a non-fault call out which would be added to your next bill. 

If you're happy with this, pop back and let us know and we can then take you to private message to arrange the visit. 

Many thanks, 

[nodrogd · Accepted solution]

Straight coaxial cables are provided at 1m & 3m. Isolator cables are only 1m. Anything else non-standard to this requires a tech visit to make cabling up on site.

[Sywater]

Hi

thanks for responding. Once my decorating works are done, I’ll message you back to arrange a visit. 

regards

simon