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Relay Connection

Joining in

I have a WD My Could Home storage device and I wish to use Local Network Access but I cannot enable this as the connection type is Relay and not Local on the device. I have followed the instructions on the Western Digital Website Support pages including configuring Port Forward. I'm unsure if I have done this correctly but I still have a Relay connection. I had previously used Local Network Access but I have been using by Mobile more recently so cannot stay when this access ceased. 

Help appreciated. 


Forum Team
Forum Team

Hey hellebobs, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.

I would advise following these steps;

  1. Reboot Windows and Sign In again.
  2. Type File Explorer in the search box.
  3. Click File Explorer.
  4. Click Network.
  5. Double-click into the My Cloud Home.
  6. Enter the local network user name.
  7. Ensure the local network user password.
  8. Select the private share.

If this doesn't work I would reach out to the manufacturer for advice. 

Matt - Forum Team

New around here?

Thank you Matthew, I will try this.