Relay Connection

[hellebobs]

I have a WD My Could Home storage device and I wish to use Local Network Access but I cannot enable this as the connection type is Relay and not Local on the device. I have followed the instructions on the Western Digital Website Support pages including configuring Port Forward. I'm unsure if I have done this correctly but I still have a Relay connection. I had previously used Local Network Access but I have been using by Mobile more recently so cannot stay when this access ceased. 

Help appreciated. 

[Matthew_ML]

Hey hellebobs, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.

I would advise following these steps;

1. Reboot Windows and Sign In again.
2. Type File Explorer in the search box.
3. Click File Explorer.
4. Click Network.
5. Double-click into the My Cloud Home.
6. Enter the local network user name.
7. Ensure the local network user password.
8. Select the private share.

If this doesn't work I would reach out to the manufacturer for advice. 

[hellebobs]

Thank you Matthew, I will try this.