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Red router light.

martyarty
Joining in

a month ago

Help please. Router has had a red light for over 2 months and is hot to touch. I have tried factory reset and all other tips found on this forum.

 

i have been pulling my hair out trying to get through to talk to an advisor with no success. Chat bot sucks and just send you round in circles. Can someone from Virgin please help?

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

a month ago

is it a hub3 ?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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John_GS
Forum Team
Forum Team

a month ago

Hi @martyarty 

Thanks for posting and welcome to the community. Thanks for flagging the red light and also what you've done. I'll send you a PM now to get an engineer visit booked in.

Kindly unplug the Router until the visit is complete and replaced.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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