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Red power light

Joining in

So my hub 3 that I’ve had since 2019 and now the red light is staying on I’ve called in but was told to wait for 24 hrs as my connection is dropping I go away on holiday soon and need it sorting everything says the rooter is overheating but I need it on for the cctv ect. The room is cool and sits at 17oC with air conditioning rooter makes a horrid grinding noise photo including any advice anyone 



Super solver

Power it down for five minutes and try again. If still red it's fried and you need a replacement hub via another call to VM on 0345 454 1111 / 150.

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here


Run the Network diagnostic tool  ( from the Hub 3 menu )

Scroll down through the results and find the Temperature entry.   Is it normal ? 

Forum Team
Forum Team

Hi jasoneliott1988,

Thank you for your post and welcome to the community. 

We're very sorry to hear about the issues with your broadband service. 

I have taken a look on our side and I can see you have spoken with the team regarding this. 

Do you still require assistance with this?