cancel
Showing results for 
Search instead for 
Did you mean: 

Red power light

jasoneliott1988
Joining in

So my hub 3 that I’ve had since 2019 and now the red light is staying on I’ve called in but was told to wait for 24 hrs as my connection is dropping I go away on holiday soon and need it sorting everything says the rooter is overheating but I need it on for the cctv ect. The room is cool and sits at 17oC with air conditioning rooter makes a horrid grinding noise photo including any advice anyone 

image.jpg

3 REPLIES 3

Cardiffman282
Super solver

Power it down for five minutes and try again. If still red it's fried and you need a replacement hub via another call to VM on 0345 454 1111 / 150.

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Client62
Legend

Run the Network diagnostic tool  ( from the Hub 3 menu )

Scroll down through the results and find the Temperature entry.   Is it normal ? 

Martin_N
Forum Team
Forum Team

Hi jasoneliott1988,

Thank you for your post and welcome to the community. 

We're very sorry to hear about the issues with your broadband service. 

I have taken a look on our side and I can see you have spoken with the team regarding this. 

Do you still require assistance with this?

^Martin