Hi I spoke to vm customer service but I don't agree with the results. I have a solid red light on my hub 3.0 which is usually white, it is rather warm to touch. I have did all the usually things like a full reset, turned on and off at wall, check status etc then called cm and the person said that everything seemed fine and that it was red from now on instead of white I'm sorry but everyone's post I have read on this form disagreed and when I google the question it says its over heating . I would like a technician out to check please
Hi @Chell12345 thanks for posting and welcome to our community.
Sorry to hear of the constant red light on your hub. And for the concerns that red light and the heat of the hub may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Hi @Chell12345 thanks for getting back to me privately.
I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My Virgin Media app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.
Do please let us know how the appointment goes.