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Red light on home hub 3

Joe345
Joining in

My home hub 3 is showing constant red light after reset and turning on and off. It is not hot to the touch though I understand it could mean it is overheating. Need help as it is not changing from red after multiple resets and I feel uncomfortable about the idea of it overheating. Do I need a new Hub, or engineer?

Thanks,

Joe

1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

Hi there @Joe345 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with a red light on the Hub and thank you for trying the reset. We are so sorry this has not resolved things for you. I do think it would be best we arrange an engineer to come and take a look, I will pop you a private message now so we can take a look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.