Forum Discussion

flames7607's avatar
flames7607
Joining in
2 years ago

Red light on V3 router

Hi, I have a steady red light on my V3 router box. I've tried all the resets as described in other posts, (reboot, reset, etc) and I still have the light. The box is NOT hot to the touch. Any sugge...
Daniel_Et's avatar
Daniel_Et
Forum Team
2 years ago

Hi flames7607 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In the first instance, we'd advise you to follow the below steps in the following order:
 

• Turn the power switch off on the back of the Hub

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight

• Use the power switch to turn the unit back on

If you've followed the steps and the router isn't booting back up after a few minutes, or the red light returns when it does, it'll need replacing.

Please pop back to us at your earliest convenience.

Regards,
Daniel 

  • flames7607's avatar
    flames7607
    Joining in
    2 years ago

    Hi Daniel,

    I've tried as you suggested, red light still comes back on.

    Regards