Red light always on - V3 Router

[Nivek85]

Since installation 1yr ago, my Virgin V3 router has displayed a permanent red light. The installer didn't seem bothered by it. Anyway, reading the forum it seems that this indicates overheating. What should  do?

[md009a3226]

Seriously?!  Put it somewhere cooler, or with more airflow, and if it is already in a cool place, then ask VM for a new one as it's broken. What temperature is it beside where your modem/router is?

[Tudor]

There is definitely a problem with Hub3s and it will probably need replacing. Do a pin-hole reset of the hub and if the red LED persists then the hub will need replacing. A VM staff member should get to your post today or early tomorrow. 

[Robert_P]

Hello Nivek85

We're sorry to hear of the red LED on your Hub 3, we appreciate you raising this with us via the forums and welcome to the community.

We're eager to get this looked into I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

In the meantime, please ensure the following: 

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.

[Nivek85]

Can a technician contact me re this, which from other posts appears to be an overheating issue. I've reset the hub, it is out in the open and doesn't feel hot, just warm. The broadband speed is very intermittent as well.

Thanks

[newapollo · Accepted solution]

Hi @Nivek85 

I've moved your post from the tech chatter forum which isn't manned by the forum team, and merged it with your original post.

Have you responded to the PM that was sent to you on the 4th December by Forum Staff?

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.

If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

[Nivek85]

Great thanks

[Robert_P]

Hello Nivek84,

Although we understand the frustration, we have already offered you Private Message and have been awaiting your reply. We will ensure this thread is closed down, feel free to reply in the other thread which will remain open.