Reboot Hub please

[Cubemaster]

Hi Support,

I'm away from home at the moment and the family are having trouble with dropping internet (Blackpool)

Any chance you can remote reboot my Superhub 3 please?

Cheers

Dave

[legacy1]

your IP has changed a reboot will not help use DDNS next time like no-ip

[Cubemaster]

How is this helpful? I'm away and the family are at home with the hub, and do not know how to reboot it.

[carl_pearce]

They can just switch it off, then back on.

[Cubemaster]

If they could do that do you think I would be posting on a forum for help.. Jesus you people!!!

[carl_pearce]

They cannot turn off an electrical device at the wall, then back on?

VM can take several days to reply on here.

[legacy1]

What are you a undercover spy and can't contact your family directly?

Maybe the hub reset so thats a reason a reboot will not help if you change wifi password or had port forwarding setup in which case you should use modem mode

[Client62]

Our Hub 3 is not rebooted from one month to the next.

If you are having issues with the internet service, check for faults in your street.

Call 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify 

[jpeg1]

You leave people alone in a house who can't turn off a switch in an emergency? 

I don't think you have any right to be rude to others offering advice. 

[Steven_L]

Hello Cubemaster,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your router. Have you been able to reboot your hub or return home to help with the connection issues?

Kind Regards,

Steven_L